Welcome to Goals Bet. We believe that every user's privacy is a fundamental right — not a privilege, but something you are entitled to. This Privacy Policy explains, with full transparency, how Goals Bet collects, uses, stores, and protects your personal information on our platform.
Goals Bet is one of Bangladesh's most trusted online gaming platforms. When you use our site, create an account, or access any of our services, we collect certain information. It is our responsibility to keep you fully informed about why that information is collected, how it is used, and what rights you have.
This Privacy Policy applies to all Goals Bet services, including the mobile app, website, and customer support. By using Goals Bet services, you agree to this Privacy Policy.
This policy was written in Bengali for the convenience of users in Bangladesh. In the event of any legal dispute, the English version shall take precedence.
Goals Bet collects two types of information — what you provide directly and what our systems collect automatically.
Information you provide directly:
- Registration Information: Your name, date of birth, email address, phone number, and residential address.
- Identity Verification Documents: Copy of national ID card, passport, or driving license (as part of the KYC process).
- Financial information: Payment method name (bKash, Nagad, Rocket, etc.) and transaction details.
- Contact Information: Messages and complaints sent to customer support.
- Preferences & Settings: Your gaming preferences, language settings, and notification preferences.
Automatically Collected Information:
- Device Information: Your device type, operating system, and browser version.
- IP address: Your IP address is used for security purposes and fraud prevention.
- Usage Data: Pages you visited, time spent on site, and games you played.
- Cookie & Tracking Data: Session cookies and performance cookies (see the cookies section for details).
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Registration Information | Account management | For the duration your account is active |
| KYC documents | Identity Verification | 5 years (legal obligation) |
| Transaction Records | Financial audits | 7 years (legal obligation) |
| Device & IP Information | Security & Fraud Prevention | 12 months |
| Cookie Data | Site Performance Improvement | 30 days – 1 year |
Goals Bet never uses your information for unauthorized purposes. We use your data only for the specific reasons outlined below:
- Account management: To create, manage, and personalize your Goals Bet account.
- Payment Processing: To ensure secure processing of deposits and withdrawals.
- Security & Fraud Prevention: To detect suspicious activity and keep the Goals Bet platform secure.
- Customer Service: To respond to your complaints and queries accurately and promptly.
- Legal compliance: To meet the requirements of licensing authorities and regulatory bodies.
- Service Improvement: To analyze user experience and improve Goals Bet's services.
- Promotional Communications: With your consent only, to inform you about special offers and bonuses.
Important: Goals Bet never sells your data to advertisers or third parties. Your information exists solely to serve you and deliver our services.
Goals Bet stores your information in strict compliance with the highest security standards. Our servers are located in geographically secure facilities and monitored around the clock.
- Encryption: All data is stored with AES-256 encryption and transmitted via SSL/TLS protocols.
- Access controls: Only authorized personnel can access specific data.
- Backup: Regular data backups are stored securely on protected servers.
- Auditing: Regular security audits and penetration testing are conducted.
- Retention Period: Data is securely deleted once it is no longer needed.
The Goals Bet Data Protection Team works 24 hours a day, 7 days a week to keep your information secure. In the event of any data breach, we are obligated to notify the relevant regulatory authorities and affected users without delay.
Keep your account password strong and never share it with anyone. Goals Bet will never ask for your password by phone or email.
Goals Bet never sells your personal information. However, in certain circumstances it may be necessary to share limited data with trusted parties:
- Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and others.
- Identity Verification Services: With licensed third-party verification services for KYC checks.
- Legal authorities: Upon a valid court order or written request from a regulatory authority.
- Game Providers: Anonymized data shared with licensed game partners to ensure the quality of your gaming experience.
- Anti-fraud services: With specialized security services for fraud detection and prevention.
All of the parties listed above operate under a strict non-disclosure agreement (NDA) with Goals Bet. They may only use your data for the specified purpose and are prohibited from sharing it with any further third parties.
The Goals Bet website uses cookies. Cookies are small text files stored in your browser that help improve your experience.
- Necessary Cookies: Essential for keeping the Goals Bet site running properly. Used to maintain login sessions and ensure security. These cookies cannot be disabled.
- Performance Cookies: Helps identify which pages are most used and where issues occur. All data is anonymized.
- Functional Cookies: To remember your language preferences, gaming settings, and personalized experience.
- Marketing Cookies (Marketing): Activated only with your consent. Helps display relevant offers.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the Goals Bet site to stop working.
Goals Bet believes you should have complete control over your own data. These are your rights:
Right to Access Your Data
You can request to see what information Goals Bet holds about you.
Right to Correct Your Data
You can request corrections to any inaccurate or outdated information.
Right to Delete Your Data
Under specific conditions, you may request that your data be deleted.
Right to Data Portability
You can request a download of your data at any time.
Right to Restrict Processing
You may request that the processing of certain data be restricted.
Right to object
You can opt out of marketing or the use of specific data.
To exercise any of the rights listed above, contact Goals Bet Support. We are required to respond to your request within 30 business days.
Goals Bet services are strictly for users aged 18 and above. We do not knowingly collect information from minors or allow them to open an account.
- Age verification is mandatory at the time of registration.
- Age is re-verified during the KYC process.
- If a minor's account is detected, it will be suspended immediately and all associated data deleted.
- If a parent or guardian suspects their child has an account, they can contact Goals Bet Support to report it.
18+ Warning: Online gaming and betting is for adults only. Use of this platform by minors is strictly prohibited.
Goals Bet uses industry-leading technology to protect your data. Our security infrastructure works continuously to keep your information safe.
- SSL/TLS encryption: Every connection to the site is secured with HTTPS.
- Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
- Real-Time Monitoring: Suspicious activity is detected and blocked immediately.
- Data Masking: Sensitive information (such as card numbers) is masked within the system.
- Regular Security Audits: Independent security experts regularly audit our systems.
- Staff Training: All Goals Bet staff receive regular training on data protection.
Goals Bet is a licensed platform. Our security measures meet international standards and are regularly verified by independent third parties.
Goals Bet reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes via email or an on-site notification before they take effect.
Updated policies take effect from their publication date. Continued use of Goals Bet after a new policy comes into effect will be considered your acceptance of the updated terms.
If you have any questions, feedback, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection Team:
Goals Bet Data Protection Team
Email: [email protected]
Response Time: Within 30 business days